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Kraken Kitty V3 X Support

  • April 17, 2026
  • 1 reply
  • 10 views
L

My daughter was just gifted a new Kraken Kitty V3 X as she loves to game and needed a proper upgrade. Shes only had the headphones for like 2 weeks and our kitten chewed up the mic on the headset…I’m wondering if anyone knows if the mic can be replaced or if I’m screwed and have to get her a new headset all together

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    1 Reply

    Razer.Aero
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    • Razer.AeroRazer Support
    • Razer Support
    • April 17, 2026

    Hi Lunar_W1tch,

    Regarding the damaged mic, based on what I can see in our internal inventory, I’m currently not finding a standalone replacement mic available for this specific headset model. That said, I can definitely check with our team if there’s any possibility to request a replacement mic or check other options for you since you headset is new.

    To proceed with an escalation, please send me a PM with the following details:

    Full Name:
    Email:
    Phone number:
    Country:
    Product Name: 
    Product Code/Number: 
    Product serial number:
    Place of Purchase: (seller's website or physical store address)
    Date of purchase:
    Proof of purchase: (request a copy from the giver)
    Subscribed to Razer Care?: Yes/No

    I’d also like to set expectations regarding warranty coverage. Physical damage caused by pets is generally considered accidental damage and is typically not covered under the standard Razer warranty. For your reference, you can review the full Razer Warranty Policy here: https://www.razer.com/warranty#a7. Under Exclusions and Limitations. All the best!

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