Kraken Pro V4 Pro - won['t charge, hub doesn't change volume, can't update firmware on headset | Razer Insider
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Kraken Pro V4 Pro - won['t charge, hub doesn't change volume, can't update firmware on headset

  • February 11, 2025
  • 0 replies
  • 158 views

 

Pretty much the title.  I’ve rebooted, updated the software etc.  Currently I have the hub connected to my PC via USB-C and my headset also connected via USB.  It won’t charge, just sitting at 0% battery.  The headset works great while plugged in, but the hub doesn’t seem to control anything on it.  Making it rather pointless….

Tried updating the firmware - but it gets stuck at 50%

 

 

I’m at a complete loss here.  Just pulled this thing out of the box and it’s essentially a wired headset and the hub is just going back in the box at this point.  I had PC USB selected on the hub as well, no dice.

 

TL;DR: 

Headset won’t charge.

Hub doesn’t control anything.

Firmware update on headset stuck at 50%.

Headset works great while plugged into my PC.

 

Please help!