Kraken TE Defective drivers or inline cable? | Razer Insider
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Kraken TE Defective drivers or inline cable?

  • 26 January 2020
  • 5 replies
  • 5 views
I bought the TE headphones 1 week ago, I am happy for the sound it produces, but if my volume is maxed out on any device I use the right earcup has lower volume than the left.



If i control the volume trought the inline on the cable and set the volume around 5-10% left earcup does not produce any sound. Until 30% increasing the volume, after till 100% the speaker is good and loud.



Found a member with same issue, and even more issues. But I do have only this issue.



My retailer says its normal and does not want me to change the product for another one. Out of options.



Any way to fix this?



Edit: This happens on phones and PCs. Right and left earcups are set to 100% both in all devices.

For drivers I meant the hardware part not the software
Hey there! Thanks for sharing your Razer Kraken TE's concern here. Have you updated your headset's driver recently? Should the issue persists, please send me your headset's serial number via PM. Let's continue from there.
Razer.SpeedCr0ss
Hey there! Thanks for sharing your Razer Kraken TE's concern here. Have you updated your headset's driver recently? Should the issue persists, please send me your headset's serial number via PM. Let's continue from there.


Sent you a PM with details.
DrDyzen
Sent you a PM with details.




Thanks for the follow-up. I've replied to your PM.
I have the same problem



I thought the update would be released on the driver will get better, but now even with a microphone problems have appeared
Itegnis
I have the same problem



I thought the update would be released on the driver will get better, but now even with a microphone problems have appeared




Hey there! Thanks for posting your concern here. Sorry to hear that the issue persists even after updating the headset. Does the issue happen when the headset is connected to a different USB port or computer? Should the issue persists, please send me a PM. Let me pick it up from there.
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