Kraken TE THX audio turning off after a few seconds | Razer Insider
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Kraken TE THX audio turning off after a few seconds

G
Hi,

With my Razer Kraken TE when I press the THX button for surround sound and it lights up green, it turns on for a few seconds, but then goes back to normal audio (the green light stays on) I have to turn it off and turn it back on to have it work for a few seconds again. This only started happening recently, it used to always work. Any ideas on what's causing it?

Thanks
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    7 Replies

    Razer.Speedcr0ss
    gusdorman
    Hi,

    With my Razer Kraken TE when I press the THX button for surround sound and it lights up green, it turns on for a few seconds, but then goes back to normal audio (the green light stays on) I have to turn it off and turn it back on to have it work for a few seconds again. This only started happening recently, it used to always work. Any ideas on what's causing it?

    Thanks


    Hello there! Thanks for creating this thread. Did you try reinstalling the THX audio software? Were there any changes applied to your computer recently?
    G
    • gusdorman
    • Author
    • 4 replies
    • May 17, 2021
    No there were not. I even did a clean reinstall of windows, and the issue persisted. I'd like to be able to use it again but I'm just not, for some reason the thx button on the audio controller doesn't even do anything anymore.
    G
    • gusdorman
    • Author
    • 4 replies
    • May 17, 2021
    I am also not talking about the paid one or 7.1 surround sound. Just the button on the USB audio controller, it used to do some sort of spatial audio thing but it doesn't work anymore.

    Thanks
    G
    • gusdorman
    • Author
    • 4 replies
    • May 17, 2021
    Another thing, I use the Speakers (Razer Audio Controller - Game) and the thx used to work. Now, I have to switch my playback to THX Spatial - Synapse, but it is completely different from what I used to be using, which was the thx enabled on the speakers (razer audio controller game).
    Razer.Speedcr0ss
    Thanks for letting me know. Also, are you using the THX Spatial setting located in the Razer Synapse 3.0? Please send me the following:

    a. MSInfo32 screenshot
    b. Razer Synapse 3.0 logs.
    c. The serial number of the affected devices (it starts with SN).
    d. Screenshot of Windows version: (Hit Windows + R. Open the Run box with then type winver).

    Save the files via Google Drive or to any online drive account, then paste the link here.
    G
    • gusdorman
    • Author
    • 4 replies
    • May 17, 2021
    SN (*Omitted)



    It doesn't let me upload the synapse logs for some reason.
    Razer.Speedcr0ss
    gusdorman
    SN (*Omitted)



    It doesn't let me upload the synapse logs for some reason.


    Please save these details via Google Drive or to any online drive, then send me the shareable link via PM. Let's continue our conversation there.
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