my Razer kraken ultimate had some issues lateley. It just keeps disconnecting and reconnecting after a second. Im not shure but it might be because of a faulty cable. it just has a random kink and when i fiddle around with it a little it seems to cause a dissconnect. I cant recreate this to 100% but there seems to be a corelation. Is this a common problem and is there a way to fix it?
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- Razer Support
- 3235 replies
Hello juyoungk0224,
I’m sorry to hear about the connection issues with your Razer Kraken Ultimate headset. This can be a common problem with wired headsets, especially if the cable is damaged. One way to potentially fix this issue is to try performing the troubleshooting described in this article. If the steps didn’t help, PM me your device serial number and proof of purchase for warranty validation. Save the shareable files via any online drive account listed here. All the best!
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