Does the audio quality happen while connecting the headset to another USB port or computer? Ensure that the device’s firmware is up to date by downloading it here. Also, please check the recommended steps from this article. Let me know how it went.

This is not going to be that helpful, but its a gaming headset not a good audio headset. What do you want out of your headphones? I’m a sound tech and I will guide you as well as I can with what I know.

I haven’t tested another computer, but yes it’s still the same even on different USB ports. I tried every one on my PC, since sometimes certain devices like a certain port for whatever reason (even if they’re the same type lol)

I updated the firmware and read the article prior to posting. I’m not sure if it’s a setting on the physical headset or PC setting or something though.

If I connect my airpods to my PC, and they’re on the wrong default setting, the sound quality goes to exactly the same quality that the current headphones are on. Sounds flat, no spatial sound etc. Once I changed it to another default it fixes them immediately. I tried something similar with these but can’t get it to high quality sound with spatial audio.

I did get them from amazon, so maybe they sent me a defective pair? That’s the only other thing I can think of is maybe someone refunded after breaking it or something and I got that pair by chance.