his issue is not isolated to my headset — multiple users are experiencing the exact same battery percentage problem. This strongly indicates that the issue is related to the software/firmware and not a hardware defect with my individual headset.
I have already contacted Razer Support and provided all the requested evidence, including videos, screenshots, Synapse and firmware information, and troubleshooting results. I even provided a screen recording showing the battery behavior while the headset is connected to the charger.
However, despite providing all of this information, there has been no actual solution or proper investigation so far.
What is particularly frustrating is that Razer Support has not even confirmed whether this issue can be reproduced internally. If multiple users are reporting the same behavior, why hasn't Razer tested the issue on its own systems and attempted to reproduce it?
The problem is clearly related to the way the battery percentage is being detected or reported by Synapse/firmware. Repeatedly asking users for the same troubleshooting steps does not address the underlying problem.
Razer needs to investigate this as a potential software/firmware issue and reproduce it internally, rather than treating every affected user as an isolated hardware case.
I have done everything requested from my side. At this point, I would like to see an actual investigation and a proper solution from Razer.