Hi,
I have a persistent issue with my Razer Kraken V3 Pro headset and I hope someone here can help me resolve it. My current setup includes a Gigabyte Aorus Master X670E motherboard with a Ryzen 7800X3D processor. Every time I suspend, power on, or restart my PC, the headset microphone is not recognized properly when I re-enter Windows. To get it working, I need to unplug and reinsert the USB dongle. The sound always works fine, but the microphone only activates after this procedure.
It’s important to note that the device does not seem to have driver issues. I have tried everything related to drivers without success. Curiously, this issue also occurred with my previous setup (X570 motherboard with a 5900X processor). However, when I connect the dongle to my MSI 2QE Leopard Pro laptop, I don’t have this issue and the headset works perfectly, including the microphone.
Problem Summary:
- Microphone does not work when starting Windows from shutdown, restart, or sleep mode.
- Temporary solution: Unplug and reinsert the USB dongle.
- Sound always works, but the microphone doesn’t activate until the above procedure is done.
- No apparent driver issues.
My Setup:
- Headset: Razer Kraken V3 Pro
- Motherboard: Gigabyte Aorus Master X670E
- Processor: AMD Ryzen 7800X3D
- Operating Systems: Windows 11 on both desktop and laptop
Things I Have Tried (to avoid repeated suggestions):
- Reinstalled Razer Synapse multiple times.
- Disabled and re-enabled the dongle driver (issue: requires reboot).
- Disabled power management option in Device Manager.
- Disabled USB selective suspend in power plan settings.
- Enabled/disabled ErP in BIOS.
- Tried many other BIOS settings without success.
If anyone has had a similar problem or has the same headset and motherboard, or if you have any ideas on what might be causing this issue, please share your experiences or suggestions. Any help will be greatly appreciated!
Thanks in advance.