Kraken V3 Pro – missing from Synapse 3 device list after period of inactivity | Razer Insider

Kraken V3 Pro – missing from Synapse 3 device list after period of inactivity

  • 20 January 2023
  • 1 reply

Does anyone else have an issue with Synapse 3 not seeing your Kraken V3 Pro after a period of inactivity?

I have my headset configured to turn off after 15 minutes of inactivity. I always plug in the charging cable when it’s not in use. After about a day or so of disuse, I’ll unplug my headset from the charging cable and fire up Synapse 3; however, it is nowhere to be found in the Synapse device list. Note that it still connects to the dongle and the sound still works. However, it’s just simply gone from the Synapse device list.

Unplugging and re-plugging the USB dongle doesn’t help. The only way it shows up again in the Synapse device list is to reboot my computer. Not exactly an elegant solution IMO.

I’ve upgraded the headset and dongle with the latest firmware as of January, ’23, which solved a host of other problems that I won’t go into.

Any tips/tricks on getting Synapse to recognize my headset after waking it up would be greatly appreciated (without having to reboot!).


1 Reply

THIS PROBLEM DRIVES ME INSANE. I love this headset, but this behavior is infuriating- it HAS to be a bug, right? none of my other Razer devices do this!

Anyways, I’ve found that what always works for me is:

1. close synapse
2. unplug the dongle
3. power off the headset
4. plug the dongle back in
5. power the headset back on
6. re-open synapse

Truly enraging that it happens in the first place, but, yeah… this is a workaround until they figure it out. :(