Kraken V3 Pro – missing from Synapse 3 device list after period of inactivity

THIS PROBLEM DRIVES ME INSANE. I love this headset, but this behavior is infuriating- it HAS to be a bug, right? none of my other Razer devices do this!

Anyways, I’ve found that what always works for me is:

1. close synapse
2. unplug the dongle
3. power off the headset
4. plug the dongle back in
5. power the headset back on
6. re-open synapse

Truly enraging that it happens in the first place, but, yeah… this is a workaround until they figure it out. :(

I am having the same issue you pay 200 bucks and then the things dont work this is the nari ultimate's all over again this is the same thing that happened to the nari’s when they first came out i mean love the head set but for the money we pay for them razer needs to really step up there game and fix this its kind of ridicules  come on guys fix the issue and as for noisetank01 i tried the steps you gave me and the only way i found is to restart the desktop and turn it on but that still dont work they will pair for like 1 hour then you hear a beep the then poof goes the kraken out of synapse and then all over again with restarting the computer i just about to say for get razer all together and get diff ones

For real. It is infuriating. How do people live like this? Where’s the recall? Straight up. 

My headset doesn’t even have to go inactive.  Right in the middle of a video/music/game my headset will beep and then it vanishes from the synapse device list.  The headset continues to play at whatever settings it had but until reset no changes can be made.  Updated the firmware in both dongle and headset, also updated Synapse software, didn’t help one bit.

Same probleme here. :(

For the price paid for this headset this is frankly unacceptable.  30 seconds without sound and the synapse software loses sight of the headset.  Unplugging everything and closing and reopening the software or doing a system restart is not acceptable.  I’m ready to take this headset back and return to my old Logitech headset.  The fact that this thread was created over a year ago indicates Razer has no intention of fixing the issue.  Not what I’ve come to expect from the brand.

I’m having the same issues too now.  Mine just began this week .  I feel you .. about going back to LOGITECH.. never had any problems with their 30.00 usd headsets ever and they seem to last me for over years.. I should ha known better spending over 200.00 usd  on this  Kraken V3 Pro.  This headset is not even 1 year old either. I hope I can return back to Best Buy , but I doubt it.  oh well.. thanks again Razer for another lousy product , I will NOT SPEND ANOTHE DOLLAR WITH  RAZER..

I’ve had the same issue with mine since I bought it when they first came out. Razer support didn’t do anything to help, and it’s still a problem that has not been solved. You’d think with all the firmware updates and software updates, they’d figure this out...but nope.
I’m probably going to change brands after this headset dies. I used to have great luck with Razer products, over the last 4-6 years it seems the quality has gone way down.
Razer support, why don’t you listen to your customers and get this problem fixed? I’ve had numerous tickets with you guys about this until my warranty ran out, you didn’t fixe the problem, and I can’t submit tickets to you on something you never fixed.