Kraken V3 Pro plastic end cracked

Good Luck with that. Ended up getting to a place with them where they wanted to charge me for a new headset while I sent mine back and i would only be refunded for the new headset IF “they” determined that the cracks were not my fault… which i seriously doubt they would conclude as it would cost them a headset. And if they did find that it was my fault they would not send the old headset back and refund the price of the new headset. They do not make replacement parts. Or they at least do not distribute them. Razer lost a customer for life after this experience. I ended up having to 3d print parts to replace the cracked parts to limp them along until I can afford a new headset. The 3d printed part ended up being MUCH stronger than the original parts and have not cracked now, almost a year later. The fact that my at-home printed parts are THAT much stronger than the original parts speaks to Razer’s serious decline in quality. That paired with their sub-par resolution and support have lead to my actively recommending friends and family against buying Razer products.

Just for context the other side (the side I did not originally replace) is now cracked so I thought I’d see if Razer had come to their senses and now offers a better solution to repair, but nope. They still just refuse to accept responsibility for putting out a sub-par quality product that cost around $250 when i purchased them.