Hello!
I am having the same issue as detailed in the two posts linked at the bottom. Last night, I turned my headset off as per usual, and connected it to USB to charge (which worked just fine 24 hours ago). When I went to use it this morning, I unplugged it and held the power button for a few seconds like I normally do, however instead of indicating that it had connected to my dongle by beeping, it just turned off instead. To be clear, the power LED goes solid green for one second, very quickly blinks to another solid green, like normal, but then blinks green once and immediately cuts power. I also don’t get a yellow light anymore when the headset is connected to my PC and powered off. I didn’t check if that showed up last night.
In Synapse 4 (Windows 11), the headset shows as connected, but powered off. Since it’s powered off, I can’t access any of the device’s settings, either. My OS and drivers are updated, and I’ve even tried charging the headset using a wall plug, but I got the same results, leading me to believe it’s a headset issue. For now, I can still use the headset using the 3.5mm cable, though the audio doesn’t seem to have THX or any sort of spatial processing, just stereo or whatever :(
I’ve tried a firmware update (https://mysupport.razer.com/app/answers/detail/a_id/6091) but once the update is complete and I have to unplug, power on, then reconnect the headset to the PC, the headset just does the same thing while turning on, meaning that either the update failed or I can’t finish it. It’s also worth noting that at an earlier step in the update, it asks me to turn my headset on. If that’s not possible, it says to plug the USB from the PC to the headset while holding the haptics button. That’s the only way I was able to progress through to the “end” of the update.
I’m not very happy considering that this is yet another case that I’ve experienced of Razer’s products mysteriously and catastrophically failing almost immediately after warranty is up.
If anyone knows maybe a way I can check the battery health or do a firmware reset (instead of update), that would be great. If I get anything to work, I’ll post it here, since this seems like a reoccurring issue. Any help or helpful details from your own experiences of this issue would be much appreciated. Thank you!
