Kraken V4 doesn't recognize on synapse4 without cable and Surround sound doesn't work

Question

Ok, my principal Issue is that i want to config mi headsets on the Synapse 4 to, well, configure it to my style, and the synapse dont recognize it, just after i conect it with the usb cable adaptor, so, my cuerstion isI cant config my device just with the bluetooth?, because i can swear i see people on video do it wihout the cable, here a picture with the cable  And without cable  And for the audio, i really want to experiment the max experience, so i decide to investigate the sorround sound 1.7, at first i looked thaty if i have the product i can get a 50% off, so great, but then this appears So i doubled check but in the description of the product and it says  In english is “it ioncluides automatically wit the razer Kraken V4 and is integrated on the Razer Synapse”So i go and discovered the previus prblem that it the Synapse don’t recognize my headsets without cable, but, i really dont bother to pay the 20 dollars for the sound, but after i put the 15 days free trial, it didin’t work!!So, i really want to know what is happening, is the first time im really checking and doing config of a razer product, because i really didn’t care much for the mouse, but i really want too feel the full expierence with the KrakenV4,So please, anyone i really need assitance here haha, and sorry if i mistake on some words, i’m still improving!! :D

FiszPL · Answer

Kraken V4 is using THX Spatial and it’s available through Synapse.If it’s not detected properly I’d do clean Synapse reinstall:Uninstall SynapseDownload & run this tool: https://rzr.to/Tf53xj to remove any razer drivers/leftoversThen restart your PCAfter reboot install Synapse again (as administrator).I’d also check if the USB dongle is properly detected in Windows device manager.

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