Please be informed that Razer Insider doesn't support your preferred language. Kindly post your inquiry or concern in English across all boards.
Unfortunately, I have limited access to this part of our system. However, I suggest that you submit a Ticket or chat with customer service via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real-time. Please ensure you include all relevant information and screenshots showing the issue. You can PM me the reference number here so I can help you coordinate with the team. All the best!