Hello Razer Customer Support,
I hope you’re doing well. As a soon to be owner of my first Razer Laptop, there’s a dilemma I currently am facing that I hope there’s a solution that will work for this situation. I tried calling but was verbally informed that a ‘chat’ is the only route I have available for customer service issues. My fingers are crossed!
Through the generosity of a Federally funded gift from my computer networking CCNA school, I have been granted one of your laptops, that purchase was made this morning if I’m not mistaken (I will look into getting the receipt asap if that helps). There was an error however from their end in that they ‘used their search history and picked one’ and accidentally purchased the wrong Razer Laptop with an i7 processor and a less robust monitor screen.
I think it’s this one they ordered:
https://www.razer.com/gaming-laptops/Razer-Blade-15/RZ09-0421PEC3-R3U1
The one they were supposed to order was the Blade 16 with i9 and 16" Dual UHD+FHD+ Mini-LED:
https://www.razer.com/gaming-laptops/Razer-Blade-16/RZ09-0483SEJ3-R3U1
Normally, one might go the route of simply returning the item and then re-order the correct one. There’s some complication with this. One of the factors that led to me getting a whole laptop was the fact they (higher ups) promised simply discounting a laptop of my choosing from Razer and I would make up the cost. That promise was shelved for many months and only as of this week did they find an opportunity to pull the trigger, however they missed the mark based on the communication I was given and those involved from the school are a bit upset because those higher ups funding it aren’t likely going to be able to juggle a refund/return situation when it took this much effort to get this far, because Federally funded gift. I’m grateful either way of course, however if it’s possible for me to get something that better suits my needs that would be far more ideal.
Soon I will have this laptop they have purchased for me and I am hoping there is some way I can exchange and pay the difference of that laptop to get the one I need.
Please let me know if there’s anything I can do to achieve this goal, and thank you for taking the time to read this whole thing.
Best,
-N