Laptop keyboard malfunction rendering laptop unuseabe | Razer Insider
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So I turned my laptop (Razer Blade 15) on yesterday, and it is typing 1234 on repeat ad infinitum as if the buttons are being held down. Because of this I cannot even login to disable the internal keyboard, so the laptop is unusueable. Even loading command prompt has this same issue. I took off the key caps to check there was no grit lodged underneath (one of which snapped the support for in the process!) and there wasn't.



Pretty ticked off honestly. I got the laptop 17 months ago, so it's out of warranty, but if it can't be easily fixed then that's a poor state of affairs for such an expensive piece of kit.



Any suggestions?
sounds terrible, i know how you feel.
BeefiestCheefiest
So I turned my laptop (Razer Blade 15) on yesterday, and it is typing 1234 on repeat ad infinitum as if the buttons are being held down. Because of this I cannot even login to disable the internal keyboard, so the laptop is unusueable. Even loading command prompt has this same issue. I took off the key caps to check there was no grit lodged underneath (one of which snapped the support for in the process!) and there wasn't.



Pretty ticked off honestly. I got the laptop 17 months ago, so it's out of warranty, but if it can't be easily fixed then that's a poor state of affairs for such an expensive piece of kit.



Any suggestions?




Hi BeefiestCheefiest,





I'm sorry to hear about the keyboard issue with your laptop. Please PM me the serial number so I can start a case and forward your concern to the relevant team for a repair request.



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