Laptop shutdown, spark flashed, and smoke came out of it | Razer Insider
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Bought the laptop Feb 1 2021. The laptop has always ran warm to hot but i expect gaming laptops always do.  Few months, after getting it the touch mousepad expanded and cracked due to heat i assume.  i didnt didnt with since i use the mouse.  Today, i was using it and it shutdown/flash of sparks.  After the flash, smoke started coming out of it.  I tried to blow the dust out of the unit often.

 

the unit still smells and is making a clicking noise.  Im not sure where to go from here to get my laptop running again.

 

Hello blueox82,

I suggest you discontinue using the laptop immediately for your safety. PM me with the following information below so I can initiate a ticket on your behalf and escalate this issue to our Support Team.

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