Laptop shutdown, spark flashed, and smoke came out of it | Razer Insider
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Laptop shutdown, spark flashed, and smoke came out of it

  • September 19, 2023
  • 1 reply
  • 62 views

Bought the laptop Feb 1 2021. The laptop has always ran warm to hot but i expect gaming laptops always do.  Few months, after getting it the touch mousepad expanded and cracked due to heat i assume.  i didnt didnt with since i use the mouse.  Today, i was using it and it shutdown/flash of sparks.  After the flash, smoke started coming out of it.  I tried to blow the dust out of the unit often.

 

the unit still smells and is making a clicking noise.  Im not sure where to go from here to get my laptop running again.

 

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1 Reply

Razer.Aero
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  • Razer Support
  • 3319 replies
  • September 20, 2023

Hello blueox82,

I suggest you discontinue using the laptop immediately for your safety. PM me with the following information below so I can initiate a ticket on your behalf and escalate this issue to our Support Team.

Full name:
Email:
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Laptop Serial Number:
Street Address:
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Date of purchase: 
Place of purchase: 
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