laptop tb4 razer core x | Razer Insider
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Hello, I bought a razer core x expensive a third party seller only, it does not work. The seller tells me that my pc is not compatible with the box. I have a msi prestige 14 evo which has a TB4 port.



the razer core x turns on with the graphics card 2 sec later it turns off after plugging in .



I have tried everything:



  • check the bios

  • check the drivers

  • change graphics card

  • change the power supply





Could someone confirm me that TB4 is not compatible with a razer core x and my pc either ? or could it be a case malfunction, thanks
coutmat
Hello, I bought a razer core x expensive a third party seller only, it does not work. The seller tells me that my pc is not compatible with the box. I have a msi prestige 14 evo which has a TB4 port.



the razer core x turns on with the graphics card 2 sec later it turns off after plugging in .



I have tried everything:



  • check the bios

  • check the drivers

  • change graphics card

  • change the power supply





Could someone confirm me that TB4 is not compatible with a razer core x and my pc either ? or could it be a case malfunction, thanks




The Razer Core X has Thunderbolt 3 (USB-C) port. While your laptop has a Thunderbolt 4. Have the latest Thunderbolt version will allow the previous technology to work (backward compatible). Please test the Razer Core X to another computer and check if the same behavior persists. I’ll be locking this thread now. Feel free to submit a case to our Support Team or send me a PM should you need additional assistance. I’ll be locking this thread now.
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