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Laptop won't bootup

  • May 17, 2022
  • 1 reply
  • 11 views
C
Hi All, Yesterday I was browsing online, nothing too intensive, streaming a little at most but had a lot of tabs open when the fan started going into hyperdrive like I was full on gaming. The browser stopped responding so I ctrl+alt+delete and end task. reopened chrome and a few mins later the fan kicked on again and this time the whole laptop froze. I had to force shut down and gave it some time to cool down. This morning I try to turn it on and the razer logo pops up but then a horizontal line flashes and the screen goes black and never boots up (tried giving it a few hours but its idle). I've tried entering safe mode but the system keeps doing the same thing with the black screen. Any ideas on troubleshooting or what the issue may be? GPU dead? My laptop is a 2017 rz09-01953E72 Thanks!
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    Razer.Zionzedd
    Cruzing101
    Hi All, Yesterday I was browsing online, nothing too intensive, streaming a little at most but had a lot of tabs open when the fan started going into hyperdrive like I was full on gaming. The browser stopped responding so I ctrl+alt+delete and end task. reopened chrome and a few mins later the fan kicked on again and this time the whole laptop froze. I had to force shut down and gave it some time to cool down. This morning I try to turn it on and the razer logo pops up but then a horizontal line flashes and the screen goes black and never boots up (tried giving it a few hours but its idle). I've tried entering safe mode but the system keeps doing the same thing with the black screen. Any ideas on troubleshooting or what the issue may be? GPU dead? My laptop is a 2017 rz09-01953E72 Thanks!
    Try the steps here to isolate the issue. If that didn't work, PM me the serial number so I can forward this to the RMA Team for a repair request. I will lock this thread to curb our conversation privately.
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