left earbud doesn't work on my Hammerhead pro's

Question

I just bought the razer hammerhead tws pro's and when I charged them the left earphone didn't pair, I tried charging them for a few more minutes and nothing, I looked up some solutions like removing the rubbers because they "prevented the earphones from charging properly", I tried putting them in and out of the charging case several times and nothing seems to work, is there any actual solution to this or do I have to return them? I really don't want to wait for them to be returned and delivered all over again, so, if anyone knows how to fix this tell me please 🙏

Razer.Aero · Answer

HelloAstralLegend765,To resolve the issue, please follow the troubleshooting in this article. If the steps didn’t work, PM me your device serial number and proof of purchase for warranty validation. All the best!*Thread locked to curb the conversation to PMs.

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