Left ebud of Hammerhead X disconnecting | Razer Insider
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Left ebud of Hammerhead X disconnecting

  • June 20, 2022
  • 1 reply
  • 53 views
S
Hello! The left earbud of my Hammerhead True Wireless X keeps disconnecting from device and the app can't connect (Honor 50 5G)! I've already tried workarounds on the websites, can you help? Thanks!
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1 Reply

Razer.Speedcr0ss
Are you referring to the Razer Hammerhead True Wireless X. Did you try pairing the headset to another smartphone? Please check the steps below:
  • Adjust the earbuds until they fit snugly, or try swapping out the ear tips to find a pair that seals well.
  • Use the mobile app to do a fitting test to ensure you have a good seal.
  • Disable the Auto Play/Pause feature if you cannot get a secure seal.
Feel free to submit a case to our Support Team or send me a PM should you need additional assistance. I'll be locking this thread to curb our conversation privately.
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