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license code is invalide

I bought the headphones "KRAKEN X LITE" today and i install the 7.1 SURROUND SOUND I make the account and register my product then I tried to introduce my activation code and this code is invalid
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      i don't have a licente code for my 7.1 surround sound. i have a "razer tournament edition" headset
      Surround code is invalid what to do?
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