Hello Community.

This thread is a call to make this “company” more responsible and  to switch off al the strategies for making people unable to complain or get support for some shitty products or broken software they provide.

The reason is that RAZER today made everything possible to not provide me support. I am in London, product acquired in London. Only telephone call number for support is USA or CA. Not for UK. Other option is live chat. Chat does not work. 3rd option is to submit a ticket. Impossible because their strategy is to get less tickets possible. May be there is an organisation that monitoring submitted tickets.

Today live chat literally drive me mad, 200 times i was picking solution suggested by “smart razor bot” - connect to an agent, all the time ignoring the option i chose and asking me again, and again, and again same question.  Literally they dont have an live agent, but keeps suggesting and suggesting this option. 
this is an attitude for choosing their products?

i dont think its a right way of threating your customers.

Community - please if you have same problems submit your story to let them know that department responsible for this should be improved