Locked Threads and unprofessional company | Razer Insider
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Locked Threads and unprofessional company

  • 1 May 2020
  • 1 reply
  • 3 views
So I have had an on going issue with Razer gear I recently purchased. I chose NOT to deal with Razer based on their actions I have seen on other posts. Like locking posts that are "unconstructive"!? Customers spend their hard earned money on these devices expecting them to work the way they are advertised. NOT to have to deal with Razer and their attitude. My issue was with them not articulating on their own website what devices work on which Synapse software. I may have been able to get a refund or swap to proper parts, but I chose to not due to how I and others have been treated. Currently my synapse 3 takes forever and a day to load. My Naga Trinity and Black Widow Elite use it. My Orbweaver uses synapse 2. While I can not utilize them to their fullest due to the synapse 2/3 BS, I am past that. The synapse 2 loads on its own at start up, and the Orbweaver works fine within a minute or two of turning on PC. Synapse 3 on the other hand is a joke. It still takes 5 to 10 minutes to load, AND requires me to sign in even though i have the "safe pc" box checked. GAMES in beta can take years, software that is required for the equipment to function as advertised should NOT. Synapse in Beta still is a joke. Either fix it, or revert all your new gear to Synapse 2......which works.

This guy should NOT be spoken to this way. He has the right to be upset with a company that he paid $ to for a product, and the product is not functioning properly. Deal with his attitude, and realize it is nobodies fault but Razer.



/synapse-3-is-making-my-system-run-very-badly.57238/
Sure, you and the guy on the thread you linked have the right to be upset. But being frustrated isn't enough of an excuse to let anyone walk all over the House Rules. If you disagree, feel free to submit a complaint by sending a PM to the other moderators. You can also, contact our Customer Service team but I implore you to carefully read the contents of our House Rules before doing so.



This thread is locked as:



technokat
Non-constructive/Hate Posting



We do not allow posts that deliberately disrupt conversations, i.e., long-winded, redundant, angry and argumentative comments meant to derail the topic of discussion. Do present your feedback in a clear and concise manner and avoid going off on a tangent.



Posts that are intentionally rude or insulting will not be tolerated and will be deleted regardless of how valid the ideas behind them are. We encourage users to share their constructive thoughts, positive or negative provided it is presented in a civil and factual manner.



Speculation, especially when it is negative and untrue, tend to incite flaming and trolling – if an issue deserves an official word, it will be communicated. Baseless speculation and the encouraging of such conversations is prohibited.



Non-constructive posting can also include threads that are created demanding specific answers/dates/results that exclude public participation e.g., “When are winners announced?,” “When is Feature X arriving?” Outside from official Razer staff communications, there is no way for the public to contribute to these non-constructive and speculative conversations in a meaningful manner. Such threads will be moderated accordingly.
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