Dear Razer Support Team,
I am writing to request a new activation code for the 7.1 Surround Sound feature for my Razer BlackShark V2 X headset. Unfortunately, I have lost only the small code card that came with the packaging.
I bought the headset second-hand, so I do not have the original purchase receipt. However, I still have the original box, all the included accessories, the headset itself, and its serial number: [HN2151D25000090]. I can provide photos of everything if needed.
Please provide me with a new activation code so I can use the 7.1 Surround Sound. If this request requires a human agent rather than a bot, please forward my ticket to the appropriate specialist.
Thank you for your assistance!