I currently cannot access my account because I lost access to the phone number used for 2-Step Authentication, old phone and I no longer have my backup codes.
I still have access to my email and can verify my identity.
Please assist me in recovering access to my account or resetting the 2FA method.
I currently cannot access my account because I lost access to the phone number used for 2-Step Authentication, old phone and I no longer have my backup codes.
I still have access to my email and can verify my identity.
Please assist me in recovering access to my account or resetting the 2FA method.
Your account needs verification first. I suggest contacting our Support Team through this link and going to Software & Apps > Razer Synapse 3 or 4, then select Yes (Are you using Synapse with a Razer Device), then click the next button. Once done, select OTHER ISSUE so you can get the contact support for chat. Feel free to send me a PM should you need additional assistance.
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