Lost access to phone number and 2FA on my Razer ID | Razer Insider
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Question

Lost access to phone number and 2FA on my Razer ID

  • August 7, 2026
  • 2 replies
  • 10 views
54933718

Hello Razer Support team,

I lost access to my old phone number and I also no longer have access to my 2FA authentication method. Because of this, I can't update my Razer ID properly or update my account information.

Could you please help me recover my account and remove/reset the old 2FA so I can regain access? I can provide any information needed to verify that I am the account owner.

Thank you for your help.
 

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    2 Replies

    Razer.sushi.boi
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    Hello there, ​@54933718!

     

    For Razer Gold-related concerns, it’s best that you submit a support ticket here: https://gold.razer.com/ticket-inbox/submit. If you already have an existing ticket, get back to me with the reference number via PM, and I will coordinate with the relevant team for an update.

     

    *Thread locked to curb conversation to PM.

    Razer.Aero
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    • Razer.AeroRazer Support
    • Razer Support
    • August 8, 2026

    Hi 54933718,

    I’ve responded to our PM. Please check you inbox and let’s continue from there. All the best!

    *Thread locked to curb conversation to PM.

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