lost access to the email associated with my account | Razer Insider
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lost access to the email associated with my account

  • June 26, 2026
  • 1 reply
  • 19 views
L

Hi, my computer was hacked and I completely lost access to the email associated with my account. I want to change my password/email associated with this account but I can’t do it without verifying through the email I can’t access anymore! Please help! thank you! 

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • June 27, 2026

Hello lisaffer,

I’m sorry to hear that. Since you no longer have access to the email linked to your account, this will need to be handled by our Support Team as an account migration request. I can help get this started for you, but first I’ll need a few details so I can endorse the case properly. Please send me a PM with the details below and confirm if you have any of the following migratable data on your old Razer ID:

  • Your Razer ID, Profiles, and Razer Synapse Cloud settings
  • License code for 7.1 Surround Sound or Surround Pro
  • Your Cortex settings, gameplay, and Wish List
  • Your Newsletter subscriptions
  • RazerStore address book
  • Razer Game Store Profile
  • Razer Gold/Silver Wallet Balance

Also, fill in the following:

  • Razer ID:
  • Old email address:
  • New email address:
  • Date of Birth:
  • Full Name:
  • Phone number:
  • Country:


*Thread locked to curb conversation to PM.

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