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Question

Lost authenticator and backup codes.

  • August 4, 2026
  • 1 reply
  • 5 views

I lost my old phone which had authenticator app and backup codes but in my new phone I couldn't access it. Please Help me

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1 Reply

Razer.Aero
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  • Razer Support
  • August 4, 2026

Hi gandumowgli,

 

I understand you lost access to the phone number associated with your Razer ID authentication. Please send me a  PM with the following information so I can verify your account.

Razer ID:
Email address associated with your Razer ID:
Date of Birth:
Full Name:
Old phone number:
New phone number:
Country:

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