Lost Authenticator App and Back Up codes | Razer Insider
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Question

Lost Authenticator App and Back Up codes

  • June 20, 2026
  • 1 reply
  • 13 views

Need help, I can’t make any transactions because I lost my authenticator app, together with the backup codes. What shall I do?

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1 Reply

Razer.Aero
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  • Razer Support
  • June 20, 2026

Hey Jacon345,

I’m sorry to hear that you’ve lost access to your authenticator app and backup codes, and I understand how inconvenient it is to be unable to complete your transactions. To assist you further and help restore access to your account, please send me a PM with the following information for verification:

Razer ID:
Email address associated with your Razer ID:
Date of Birth:
Full Name:
Old phone number:
New phone number:
Country:

*Thread locked to curb conversation to PM.