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Question

Lost Dongle

  • October 4, 2026
  • 1 reply
  • 12 views

Hi there, I lost my dongle for my Blackshark V3 X BT. Serial number: (removed for security purposes) Please send me a replacement if possible. Thanks.

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    1 Reply

    Razer.ScarletRouge
    Forum|alt.badge.img

    ​​Hey there, ​@akarch715 

     

    I understand that you are looking for a replacement dongle for your Razer BlackShark V3 X HyperSpeed . According to our warranty policy, claims arising from any unacceptable use or care of the Product, including (without limitation) misuse, abuse, negligence, unauthorized modification or repair, unauthorized commercial use or any operation of the Product outside Razer's recommended parameters are not covered under warranty. Because of this, a lost dongle would not be eligible for a warranty replacement.

     

    That said, I’d still be happy to help explore available options for purchasing a replacement dongle. I can check our replacement parts website to see if we have a stock for a replacement dongle for your device. Please send me a private message along with your country of residence so that I can check our system for replacement stock availability in your area. 

    Also, I have edited your post and removed your device's serial number for security purposes. Thank you!
     

     

     

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