lost my access to authentication app and back up codes T-T | Razer Insider
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Question

lost my access to authentication app and back up codes T-T

  • September 12, 2025
  • 1 reply
  • 32 views
J

as I already said, I lost my access to authentication app and back up codes, so now i cant buy stuff with my razer gold currency, and btw it’s frustrating how there isn’t a category for this kind of problems on the razer support, so the only option that i have, it’s to write this stuff here.

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • September 12, 2025

Hi juzeftosku,

I understand you’re having issue with your Razer Gold account OTP. I suggest you submit a ticket or chat with customer service viaLive Chat by clicking the green chat button at the bottom right to get this sorted out in real-time and provide the information to the team to reset your account OTP.

1. Registered email:
2. Razer ID :
3. First Name:
4. Last Name:
5. Birthdate:
6. Mobile phone number:
7. Billing address:

You can PM me your ticket number so I can call their attention to your case.

*Thread locked to curb the conversation to PMs.

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