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Question

lost old phone number

  • May 12, 2025
  • 1 reply
  • 17 views

Basnog

Hello,i lost my old phone number,i want to change it but still asking for otp to my old number. I still have the details of my account i hope it helps

 

1. Registered email: 
2. Razer ID :
3. First Name: y
4. Last Name:
5. Birthdate:
6. Mobile phone number: old:

New:
Country: 

This topic has been closed for replies.

1 Reply

Razer.Aero
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  • Razer Support
  • May 13, 2025

Hello Basnog,

Our razer Gokld Support Team was able reset your account OTP. We suggest setting up a new one to secure your Razer account by following the steps below:

1. Log in to your Razer ID account.
2. Select 2-Step Authentication under Security.
3. Enter the code sent to your Razer ID email.
4. Set up your preferred 2-factor authentication method.

Or you may enable an authenticator App for Razer ID. Here is the link for the guide. Feel free to PM me if you need furtehr help. Have a good one!

*Thread locked to curb conversation to PM.