LOST PHONE AND BACK UP CODES | Razer Insider
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Question

LOST PHONE AND BACK UP CODES

  • January 16, 2025
  • 1 reply
  • 14 views

sheeeeppy

I lost my old phone and don't have a backup password or authentication app. I tried to pay with my Razer, but I couldn't do so without either a backup code or a certified app code. Can you email me the backup code or erase the phone number?

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1 Reply

Razer.Aero
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  • Razer Support
  • 3422 replies
  • January 17, 2025

Hi sheeeeppy,

I understand that you lost access to your old phone number. Please PM the following information below so I can verify your account and assist you accordingly.

Razer ID:
Email address associated with your Razer ID:
Date of Birth:
Full Name:
Old phone number:
New phone number:
Country:
 

*Thread locked to curb conversation to PM.
 


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