Lost phone and i forgot my back up codes and google authenticator | Razer Insider
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Question

Lost phone and i forgot my back up codes and google authenticator

  • August 7, 2026
  • 1 reply
  • 5 views

byteCitrontoday839

I lost my phone and I can't access the Google authenticator and back up code of this account can you change my Google authenticator and back up code another or I'll use another Gmail account to get the code of my account

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1 Reply

Razer.Aero
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  • Razer Support
  • August 8, 2026

Hi byteCitrontoday839,

I understand that you lost access to your account authenticator. Please PM the following information below so I can verify your account and assist you accordingly.

Razer ID:
Email address associated with your Razer ID:
Date of Birth:
Full Name:
Old phone number:
New phone number:
Country:

 

*Thread locked to curb conversation to PM.