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Question

Lost phone and phone number

  • November 19, 2025
  • 1 reply
  • 7 views

MOISSANITEfastFawn914

Hello, I lost my phone and phone number. I can't use biometric, back-up codes, and can't change my step-2 authentication coz it needs passkey. please help. thanks

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1 Reply

Razer.Aero
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  • Razer Support
  • November 19, 2025

Hi MOISSANITEfastFawn914,

I understand that you lost access to your old phone number. Please PM the following information below so I can verify your account and assist you accordingly.

Razer ID:
Email address associated with your Razer ID:
Date of Birth:
Full Name:
Old phone number:
New phone number:
Country:

*Thread locked to curb conversation to PM.