Lost phone number and security keys + Live chat doesn't work | Razer Insider
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Lost phone number and security keys + Live chat doesn't work

  • August 22, 2025
  • 1 reply
  • 21 views
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Hi, i recently got gifted a 50 gold gift card, so, i ran into my computer to activate it, i logged in my old razer account, that i used back when i had a razer naga, and redeemed it. Next thing i know is that i’m trying to make a purchase with those coins but it asked me for a SMS, with my old phone number, and the other option i had was to use security keys, that i don’t know where i saved it, so basically lost. I was hoping to get help with the live chat, but now i’m already an hour and a half in queue 1st position, and no answer.

If anyone can assist me on how i can change the phone number without having it or the security keys, i would appreciate it. Or some way to unredeem my code.

Thanks in advance !! 

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1 Reply

Razer.Aero
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  • Razer.AeroRazer Support
  • Razer Support
  • August 22, 2025

Hi Insanuos,

I understand you've lost access to your old phone number. To help you out, could you please send me a PM with the following details? This will allow me to verify your account and assist you further:

  • Razer ID
  • Email address linked to your Razer ID
  • Date of Birth
  • Full Name
  • Old phone number
  • New phone number
  • Country

Looking forward to your message so we can sort this out!

*Thread locked to curb the conversation to PMs.

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