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Question

lost sim

  • May 2, 2025
  • 1 reply
  • 20 views

Avocadoworldpulse903

Hello can someone in here help me? I losty simcard and my razergold account has some gold in it. I want to use it now but it keeps on asking for an otp frm the old sim. I dont have the back up codes either.

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1 Reply

Razer.Aero
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  • Razer Support
  • May 2, 2025

Hello Avocadoworldpulse903,

I understand that you lost access to your old phone number preventing access to Razer Gold account due to lack of OTP and backup codes. Please PM the following information below so I can verify your Razer ID and help you accordingly.

Razer ID:
Email address associated with your Razer ID:
Date of Birth:
Full Name:
Old phone number:
New phone number:
Country:

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