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Question

Lost simcard number

  • June 5, 2024
  • 4 replies
  • 90 views
lirashin

Helpppp 😭 i lost my simcard number and i cannot receive an otp or any code to change to a new number or even look up the back up codes cause it's asking for codes that are being sent to my old simcard number. What to do i need to do the transaction within this day 😭 the razer gold is taking so long to respond to this matter 😢

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4 Replies

lirashin
  • lirashin
  • Author
  • Insider Mini
  • June 5, 2024

This is not helping no one's answering 

lirashin
  • lirashin
  • Author
  • Insider Mini
  • June 5, 2024

Wow this group is so helpful that until now i got no response from anyone 😅 thanks razer gold this site has been so useless when we have concerns or queries it really didn't help us. Good job, great customer service team that until now no response from you in my email box about this matter. 

iLLyAtH
  • iLLyAtH
  • Insider Mini
  • June 5, 2024

I know that feeling. Same issue for me. Did try opening a case & all I got was a screenshot of my account. 

Razer.Aero
Forum|alt.badge.img
  • Razer.AeroRazer Support
  • Razer Support
  • June 6, 2024

Hi lirashin and iLLyAtH,

Please PM me your ticket number so I can help you coordinate with our Razer Gold Support Team. Please send me the following information for your account verfication.

Razer ID:
Email address associated with your Razer ID:
Date of Birth:
Full Name:
Phone number:
Country:

​​​​​​​​​​​​​​​​​​​​​*Thread locked to curb the conversation to PMs.

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