Hello Razer Community,
I’m reaching out because I’ve lost the activation code for THX Spatial Audio that originally came with my Razer Kraken Tournament Edition headset (model RZ04-02051100-R3M1). The code was never used or activated on any account.
I purchased the headset from eMAG Romania on October 6, 2020, and I still have the original invoice as proof of purchase.
Unfortunately, I no longer have access to the physical packaging where the code was printed, and when I tried submitting my headset's serial number on the support page, it said the device is not eligible.
Is there any way to get a replacement activation code in this situation? I’m happy to share my invoice or other details if needed.
Thanks in advance for any help or advice!
Best regards