Recently my firmware updated and my mouse was having issues connecting back to the Hyper polling dongle . I unpaired the mouse in an attempt to get it working wirelessly but then I am unable to pair it to the HP dongle again. I lost the original dongle so I think I am currently unable to pair. Is it possible to get another regular dongle so I can pair again ? Or can I do it without the original dongle?
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- Razer Support
- 3422 replies
Hello RedSalsaJETbuzz939,
I’m here to help. Please PM me your device serial number so I can verify its model and check for other workarounds to pair your device to its dongle. I would appreciate it if you could send me a list of all the troubleshooting you have tried so far to fix it so I can avoid providing repeated steps. All the best!
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