I recently went on a vacation leaving my setup at home and in the untrustworthy hands of my younger siblings who have no idea where they might have put them.
is there anyway to get a replacement for the dongle and mic? or is it a lost cause
any help is super appreciated
Hey there,
I understand that you are looking for a replacement dongle for your Razer Viper V3 Pro. According to our warranty policy, claims arising from any unacceptable use or care of the Product, including (without limitation) misuse, abuse, negligence, unauthorized modification or repair, unauthorized commercial use or any operation of the Product outside Razer's recommended parameters are not covered under warranty. Because of this, a lost dongle would not be eligible for a warranty replacement.
That said, I’d still be happy to help explore available options for purchasing a replacement dongle. I can check our inventory to see if we have a stock for a replacement dongle for your device. Please send me a private message along with your device's serial number and country of residence so that I can check our system for replacement stock availability in your area.
Also, I noticed that you've posted about the same issue in a different thread. Just a friendly reminder to try and keep the same issue to one thread to prevent any confusion and speed up the resolution process. Thanks for understanding!
*Thread locked to curb conversation to PM.
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