Majority of brand new tartarus v2 keys not working | Razer Insider
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Majority of brand new tartarus v2 keys not working

  • Jun 13, 2023 7:44 PM UTC
  • 9 replies
  • 788 views

Hello all,

I like to buy an extra of each razer product that I use when I see them on sale. In 2020 I bought a brand new tartarus v2 and never opened it until today. Since i actually bought it over 2 years ago, it’s out of warranty now.

Out of the box, it’s not working. Only a few keys work - 1, 2, 3, 4, 5, caps lock, alt, scroll wheel, and the d-pad. The rest press down fine, but don’t result in an input. Remapping them in synapse doesn’t do anything. It’s plugged directly into the computer. I’ve tried 3 different USB ports including USB 2 and 3. I’ve updated my computer, drivers, and synapse. I’ve restarted my computer.

Anyone have any ideas on a fix?

Thanks

      9 Replies

      • Nsmniak
      • Insider Mini
      • Jun 15, 2023 12:36 PM UTC

      Same issue bought it a while ago since I love using this line but didn’t use it till recently for D4. And only scroll wheel and thumb button works all the other buttons don’t register or work. 

      MayaBluepulsecar718

      Found fix or something?mine same problem ffs 🥹

      Feldino
      • Feldino
      • Insider Mini
      • Feb 18, 2024 3:50 AM UTC

      Same here still no fix ? Huh…

      Still waiting for the fix. Starting to think they are burrying the issue. May be a conspiracy here needing to come to light. 

        Couple more days have passed, contemplating reinstalling windows and starting fresh again to see if I get any kind of input from this thing. 1-19 unresponsive specifically. 

        Update: Did clean reinstall of Windows 11, still no luck.
        No way to RMA because purchased on Ebay, but this thing was brand spankin new and all I get is a fancy desk ornament with working Chroma, and a working joystick/scrollwheel/spacebar. 
        I’m very disappointed that this is an issue for myself and others and nobody is getting actual answers :(

        MoOMOsS
        • MoOMOsS
        • Insider Mini
        • Sep 12, 2024 1:20 PM UTC

        i also got the same problem. i follow this guild line How to perform a clean re-installation of Razer Synapse on Windows (youtube.com) but still not working T..T

        sharpCeilconnect259

        Mine came today with visible loose parts from key switches. All keys worked but 4 of them did not have click. So the loose parts fell out from the switches. I was surprised that it is so crappy. I ordered form razer directly and raised refund ticket.

        Kester04
        • Kester04
        • Insider Mini
        • Oct 5, 2026 1:18 PM UTC

        Just bought mine last month and only 5 keys work out of the box. Good to know that this company produces garbage. I could buy the new V2 Pro but it feels like it will just be a waste of money. Does anyone have a different brand they use?

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