Ok here is the issue,
me and my friend are trying to get the wings from the Genshin Impact event. I went through a multiple day process to finaly somehow get it after multiple issues. But my friend is still stuck. I KNOW my friend is supposed to make contact themselfes but he doesn’t speak English and has no understanding for anything going on on a computor, so I HAVE TO HELP, it doesn’t work ANY OTHER WAY. The first issue is the fact that it is impossible to purchase a Razor Gold Pin because Razor themself have not updated their own billing information as such any authorization that we give them is worth nothing because it automaticaly gets canceled on a technical level. Next issue is the ID verification. The process for ID confirmation was started over 6 days, with the claim that the process should finish within 24 hours, which it has not. Yesterday we send a ticket to Razor Support for which I provided the english translation. Apperantly my friends issue was missinterpreted as a transaction issue, although that exists as well the greater issue lies with the verification if identity.
Can someone help us please?
