Massive performance drop due to Synapse | Razer Insider
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Hello dear community,

I need your help.I have noticed that I have massive performance drops as soon as I use Razer Synapse with Ambient mode. This occurs both in games and in the Superposition benchmark I use. Attached are images from Assassins Creed Valhalla, as well as the benchmark results. The tests were done with the following settings:

- Synapse with one ambient effect on all devices



- Synapse with a static effect on all devices



- Synapse turned off









Additionally, I noticed that the GPU utilization (3D) in Task Manager is around 35% as soon as I open Chroma Studio.



Here's some more data from my PC:

MSI MPG X570 Gaming Edge Wifi

AMD Ryzen 7 3700x

2x 16GB Corsair Vengeance (3200)

Asus RTX 3090 TUF Gaming OC



Razer Hardware:

Razer Chroma HDK

Razer Chroma RGB Controller

Razer Huntsman Elite

Razer Basilisk



Windows 10 and all drivers are up to date. I have also already completely reinstalled the system, but unfortunately without success.

Since the support could not help me, I hope that you might have some tips for me.
bstadt82
Hello dear community,

I need your help.I have noticed that I have massive performance drops as soon as I use Razer Synapse with Ambient mode. This occurs both in games and in the Superposition benchmark I use. Attached are images from Assassins Creed Valhalla, as well as the benchmark results. The tests were done with the following settings:

- Synapse with one ambient effect on all devices



- Synapse with a static effect on all devices



- Synapse turned off









Additionally, I noticed that the GPU utilization (3D) in Task Manager is around 35% as soon as I open Chroma Studio.



Here's some more data from my PC:

MSI MPG X570 Gaming Edge Wifi

AMD Ryzen 7 3700x

2x 16GB Corsair Vengeance (3200)

Asus RTX 3090 TUF Gaming OC



Razer Hardware:

Razer Chroma HDK

Razer Chroma RGB Controller

Razer Huntsman Elite

Razer Basilisk



Windows 10 and all drivers are up to date. I have also already completely reinstalled the system, but unfortunately without success.

Since the support could not help me, I hope that you might have some tips for me.




Hey there! Thanks for posting your concern here. Allow me to report this to our Support Team and devs. Please send me the following:



a. Screenshot of System Information (Hit Windows+R to open the Run box. Type “msinfo32” into the “Open” field, and then hit Enter.).

b. Screenshot of Windows version (Hit Windows + R. Open the Run box with then type winver).

c. Screenshot of Synapse version (Click the gear/cog icon at the top right. For Synapse 3.0, click “About”).

d. Synapse 3.0 logs.



Save the compressed files via Google Drive or any online drive account, then paste the link in your PM. Let's continue from there.
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