me regalaron unos audífonos y no puedo activar el surround | Razer Insider
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Question

me regalaron unos audífonos y no puedo activar el surround

  • August 24, 2025
  • 1 reply
  • 6 views
A

I was given a few months ago some Blackshark v2 x USB headphones and until today I started using them, but when I put them on the sound was very deep in the games and when I wanted to activate the surround sound the card didn't have the code but now to be able to request the code in Razer ID it asks me for the receipt, date of purchase and place of purchase, I don't have that information now and I don't have access to my code to activate the surround sound.

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    1 Reply

    Razer.sushi.boi

    Hi there, ​@Anticushito!

     

    Did you purchase your BlackShark V2 X USB brand new or used? Let me know via PM along with your headset’s serial number so I can validate it in our system and for proper documentation. Looking forward to your response!

     

    *Thread locked to curb conversation to PM.

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