mice repair after warranty finish | Razer Insider
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Question

mice repair after warranty finish

  • April 22, 2025
  • 3 replies
  • 61 views

DeepRubybuzznexus246

my basilisk v3 after 3 years is broke down….any idea where can i get a repair service ?

3 Replies

engInVR
  • Insider Mini
  • April 22, 2025

I don't know, but contact Razer support, they might be able to point you in the right direction. 

 

In any case, can you describe what happened to the mouse? What's damaged? Etc... Someone on the forum might be able to help.


DeepRubybuzznexus246

rolling wheel malfunction….i do contact razer support but they instruct me come here looking for help

 


engInVR
  • Insider Mini
  • April 29, 2025

Ok, if you know how to solder or are willing to learn, replacing the encoder should be doable. 

 

But I'd start with something easier: spraying contact cleaner into the encoder. You will probably have to take apart the mouse to get access to the encoder.