Might have a faulty 2.4Ghz dongle | Razer Insider
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Might have a faulty 2.4Ghz dongle

  • January 12, 2024
  • 2 replies
  • 80 views
L

Hi, when I connect my DeathStalkerV2 Pro to my PC via the 2.4Ghz dongle I get the following issues:

  1. Sometimes my key presses don’t register.
  2. Sometimes my key presses are registered twice.

When I connect via bluetooth i don’t get the above issues.

 

Please help.

This topic has been closed for replies.

2 Replies

FiszPL
Vanguard
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  • FiszPL
  • VANGUARD
  • January 12, 2024

I’d try update firmware if you don’t have the latest version: https://mysupport.razer.com/app/answers/detail/a_id/6249

Also you can put your dongle on the table (via provided cable extension), and check if it’s some signal issue etc. Be aware, that other 2.4GHz devices (such as wifi routers, microwaves, BT devices) can interfere with 2.4GHz signal (but also USB 3.0 devices can interfere with the signal).

    Razer.Aero
    Forum|alt.badge.img
    • Razer.AeroRazer Support
    • Razer Support
    • January 12, 2024

    Hi, when I connect my DeathStalkerV2 Pro to my PC via the 2.4Ghz dongle I get the following issues:

    1. Sometimes my key presses don’t register.
    2. Sometimes my key presses are registered twice.

    When I connect via bluetooth i don’t get the above issues.

     

    Please help.

    Hi FiszPL, thanks for helping. Stay awesome!


    Hello lucerokristian,

    To further isolate the problem, please test the device on your PC with Razer Synapse disabled. Also, plug the keyboard directly into the computer, not on a USB hub. Feel free to PM me if you need additional assistance. All the best!

    *Thread locked to curb the conversation to PMs.

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