Missing 7.1 Activation Code for Razer BlackShark V2 X | Razer Insider
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Missing 7.1 Activation Code for Razer BlackShark V2 X

  • January 4, 2026
  • 1 reply
  • 10 views
H

Dear Razer Support Team

I recently purchased a new Razer BlackShark V2 X headset from a local retailer. When I attempted to register the product on the Razer website, I received a message stating that the product has already been registered .

Furthermore, the activation card included in the box for the 7.1 virtual surround sound feature is blank and contains no code, so I am unable to activate this feature

I have attached the following for your reference A clear photo of the product's serial number label, A photo showing the empty activation card 

I would appreciate your assistance with:

Investigating why my product appears as previously registered

Providing a valid activation code for the 7.1 virtual surround sound feature

Thank you for your time and support. I look forward to your response

 

This topic has been closed for replies.

1 Reply

Razer.ScarletRouge

Hey there, ​@hashemmoghadasi. 

Thank you so much for sharing your concern here regarding your activation code. Upon checking the serial number you provided, I can confirm that the device has already been registered three times, which explains why it's showing as already registered. Please note that products purchased from non-authorized dealers are often used, counterfeit, re-boxed, defective, or gray market goods, which can lead to these types of registration issues.

Additionally, please note that application codes, like the 7.1 surround sound activation code, are designed for one-time use and are non-transferable. If the previous owner already registered and used the code, unfortunately, we won't be able to provide a new one. 

I highly recommend reaching out directly to the reseller from whom you purchased the device. They should be able to assist you further with your concerns and explore potential resolutions. Also, this will be the quickest way for you to get a replacement. For more information, please refer to this link: https://www.razer.com/warranty Thank you for understanding!


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